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Is the site secure?
How can I pay for my order?
How can I make changes to my order?
What is your return policy?
What shipping options do you offer?
How much will shipping cost me?
When should I expect my order?
Washing Instructions?
Why shop at k8knitz?


Is the site secure?
Any personal information given to k8knitz.ecrater.com will be protected. Your information will not be disclosed to any third parties. k8knitz.ecrater.com's server will secure your personal information with up-to-date firewall and encryption techniques during the ordering process. In order to protect customers to the fullest extent, k8knitz does not store your credit card information at any time. To assist you in recognizing secure areas of the k8knitz.ecrater.com website, a small lock icon will appear in the lower right-corner of your web browser. When this icon is present, and in the locked position, you know that information on that page will be secured. Added online security to protect your personal information from unauthorized use is provided by using advanced SSL (Secure Sockets Layer) encryption.

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How can I pay for my order?
We accept Paypal, Credit, Debit, Check, Money Order, or concealed cash.

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How can I make changes to my order?
If you need to cancel your order or make changes, please contact us at iloveknitz@yahoo.com.

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What is your return policy?
All sales are final.

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What shipping options do you offer?
We offer the following options for shipping: Domestic (US) Orders UPS Next Day UPS 2 Day UPS Ground Mail Innovations (delivered by USPS) Note: UPS cannot ship to PO Boxes. International Orders UPS Mail Innovations Economy UPS Mail Innovations Priority *Orders over 60oz must be shipped via UPS Mail Innovations Priority. When placing an order, please specify your preferred shipping by emailing us at iloveknitz@yahoo.com or we will ship using USPS.

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How much will shipping cost me?
U.S & Canada: Shipping is free. International: Costs vary based on ship location, the weight of the items in your order and the ship method chosen.

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When should I expect my order?
If you have received a shipping confirmation email, than yes, your order has been shipped from our warehouse. Check the estimated ship times for the shipping method you selected: Domestic (US) Orders UPS Next Day (Next business day) UPS 2 Day (2 business days) UPS Ground (1-5 days) USPS Mail Innovations(5-8 days) *Note: UPS cannot ship to PO Boxes and APO address. For these address only, the USPS (Mail Innovations) shipping option is available. International Orders UPS Economy Mail Innovations (1-3 weeks) UPS Priority Mail Innovations (5-10 days) * Note: The timeframes listed above only apply to the estimated time it will take for your order to arrive FROM THE DATE IT WAS SHIPPED. Please check the processing time estimated in your email confirmation to determine when your order will ship. International can take up to 5 weeks to arrive depending on conditions.

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Washing Instructions?
Pillows: Spot clean. Legos: Soap and water. Scarves: Dry clean only.

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Why shop at k8knitz?
- k8knitz gives you a chance to go on a shopping adventure without leaving the comfort of your room. - k8knitz supports independence. It brings you treasures that are rarely attainable. - k8knitz introduces new talent and style from the street. The online shop gives kate a chance to share her talent and creations with a global community of style conscious shoppers. - The k8knitz team spend every waking moment scouring the brain of Kate for the latest and greatest products. - k8knitz is not a corporate chain store pumping out hundreds of the same item. Buying k8knitz items means you may be the only one on the planet to own the rare and ultra divine piece, making you the envy of all your friends and possibly the coolest person you/they know!

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Last Updated: 16 Jul 2010 16:58:58 PDT home  |  about  |  terms  |  contact
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